Technician / Installer Job at Jasper Beryl Consulting

IT Job at Jasper Beryl Consulting is a leading Management Consultancy with an African focus but a global outlook. Our core competence is Human Resources but we also leverage the integral role HR plays in all management processes to extend our reach into the entire Management consulting landscape. The company has its headquarters in Lagos, Nigeria with plans to expand within the West African sub region in the near future.

Technician / Installer Job Summary

Job Summary

• The Installer/Technical Officer plays a crucial role in ensuring the effective installation, maintenance and commissioning of innovative hardware tracking devices and Services.
• Reporting to the Service Delivery Manager, the Technical Officer is responsible for providing technical expertise, support, and coordination to ensure the seamless delivery of fleet management solutions, including online real-time fleet telematics, maintaining the quality of hardware tracking devices installation, and speed control device (road speed limiter) implementation.
• They will also assist in fleet management training and consulting services.

Job Responsibilities
Technical Support:

• Assist in the installation, configuration, and maintenance of fleet management products, including MiX-Telematics range of Fleet Manager Products.
• Provide technical support to the Service Delivery/Operations unit for efficient execution of projects and timely resolution of technical issues.
• Collaborate with the field unit to ensure effective implementation and maintenance of speed control devices, adhering to regulatory requirements.

Customer Engagement:

• Engage with customers to understand their requirements and provide technical guidance on fleet management solutions.
• Address customer queries, escalations, and complaints related to technical aspects of products and services, ensuring prompt resolution.
• Conduct training sessions and workshops to enhance customer understanding and utilization of fleet management solutions.

Technical Coordination:

• Collaborate with the Procurement/IT department to ensure the availability of necessary hardware, software, and tools for installation and maintenance.
• Liaise with Accounts/Admin department to facilitate efficient billing, invoicing, and tracking of the technical aspects of projects.
• Coordinate with the Service Delivery Manager and cross-functional teams for smooth project delivery and post-implementation support.

Quality Assurance:

• Perform quality checks to ensure the accuracy and reliability of fleet management products and services.
• Conduct regular audits and inspections to assess compliance with technical standards and regulatory requirements.
• Continuously monitor customer feedback and address any gaps or areas for improvement in technical service delivery.

Job Qualifications

• Higher National Diploma or Bachelor’s Degree in relevant fields (e.g., Engineering, Computer Science) or equivalent practical experience.
• Proven experience in technical support and coordination in the logistics, fleet management, or automotive industry.
• Strong technical knowledge of fleet management solutions, telematics, and speed control devices.
• Familiarity with installation, configuration, and maintenance of fleet products and services.
• Excellent troubleshooting and problem-solving skills.
• Customer-centric mindset with the ability to effectively communicate technical concepts to non-technical stakeholders.
• Strong organizational and coordination skills to manage multiple projects simultaneously.
• Proficiency in relevant software applications and tools.